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                Antiques and Collectables from England

                Three Great Shops working together to offer MORE & GREATER CHOICES FOR YOU

                THEANTIQUETRADE.CO.UK

                Frequently asked questions

                TheAntiqueTrade.co.uk are committed to making your shopping experience easy, quick and convenient. That's why we have put together these answers to the most frequently asked questions our customers have, so that you can shop with confidence.

                About us

                What is TheAntiqueTrade.co.uk?

                Three Great Stores working together to offer MORE & GREATER CHOICES FOR YOU

                TheArtDecoStore Dedicated to the 1930s Age of Glamour & Great Depression and all revival periods of that age. In recent years, the search for New Modern forms dictates the sharp resurgent in TIMELESS ART DECO popularity, and is again becoming the latest resort for all forms of modern functional art.

                TheAntiqueTradeStore Your specialist store for BRITISH and EUROPEAN Antiques, Collectibles, Pottery, Ceramics, Porcelain, Glass, Metal ware, Bronze, Brass, Silverware, Silver and Silver Plated, Wooden ware, Figurines, Art, Medals & Coins. A store where you can find a wide range of collectibles.

                TheDesignerJewelryStore Your best place for BRITISH and EUROPEAN  Jewelry / Jewellery  including Antique Jewellery, Vintage Jewellery, Hand made Jewellery, Costume Jewellery, Designer Jewellery or just Unique Jewellery. The store with a wide and interesting jewellery selection.

                Orders

                Can I place an order over the phone or email?

                Currently, we can only accept orders placed online.

                What communication will I receive after placing my order?

                Once you have completed your order, you will receive the following communication:

                On Screen Order Summary – We recommend you print this summary for your records.

                Order Confirmation email –  To confirm that we have received your order.

                Order Update email – This alerts you to an update with your order, eg: it has been dispatched.

                Can I change my order?

                Once you have submitted your order we are unable to amend it.

                How do I cancel my order?

                Please refer to our section for further details.

                Payment

                What payment options do you accept?

                We accept the following methods of payment:

                Credit or debit card payments


                Credit card payments with PayPal

                Credit card payments with Google Wallet

                 

                Are credit card information and payment secure in your store online ?

                All your payments are completely secure and processed through secured payment providers, CardSave, PayPal or Google Checkout only. We do not recieve, store or share with a third party any part of your credit card details.

                Can pay by bank transfer, cash or cheque?

                Unfortunately not. We support payments through secured payment providers, CardSave, Pay Pal or Google Checkout only, at this time.

                What is your return policy?

                Returns are accepted within 14 days of the day on which the item was delivered. Upon safe return of the item, the buyer will get their money back in full, to the original source of funding, including the original postage and packing charges. However, we are require the buyer to pay for the cost of returning the item. Please contact us before returning any item.

                How do I return an item?

                Please read our Returns Policy and contact Customer Service at TheAntiqueTrade@gmail.com for further instructions.

                Do you charge any fees for returned items?

                We do not charge restocking or any fees when an item is returned. Upon safe return of the item, you will get your money back in full including the original postage and packing charges. However, we are require the buyer to pay for the cost of returning the item.

                Can I exchange an item?

                Unfortunately, no. Most items in our store do not have multiple quantities and we will be unable to send the replacement. However, upon safe return of the item, you will get your money back in full and you are welcome to choose another available item from our store by placing a new order.

                How long will it take for my refund to be processed?

                Your refund will be issued the same day when your returned item is received.

                Do I need to provide my Credit Card details to customer support in order to process the refund?

                We never ask (and PLEASE DO NOT SEND us any communication of) your personal credit card details or credit card numbers. All refunds will be processed back through Pay Pal or Google Checkout only, and consequentially will be refunded to your original source of funding. We do not need your credit card details for processing refunds.

                What countries do you ship to?

                We ship Worldwide.

                How much does shipping cost?

                Shipping price is calculated at the checkout and it depends on your destination and product weight.

                When will my order be shipped?

                We ship most items on the same business day and no later than within 2 business days after received payment. We can promise a quick dispatch of your purchase, however, delivery time can vary depending on your country and can take up to two weeks to arrive (especially when buyer is located overseas or in remote locations).

                How do you ship?

                We use one of the fastest shipping methods available. To United Kingdom customers all shipment will be posted with Royal Mail First Class Recorded or Signed For. To the customers outside the UK, all shipments will be posted with Royal Mail Air Mail. To some countries, we will ship Recorded or registered mail without any extra surcharge.

                What is added on shipping prices?

                Nothing. We do not add on shipping price. Shipping prices are all inclusive; we do not charge extra and there is no surcharge for any package, packing or insurance.

                What about shipping insurance?

                Shipping price automatically includes Royal Mail insurance against loss or damage.

                Do you ship on Weekends or  Holidays?

                We do not ship over Weekends (Saturday or Sunday), Bank or National Holidays. Please be informed that we are based in United Kingdom, so in your country time and National Holidays may be different.

                Can I change my delivery address?

                No, you enter your delivery address at the time of the Checkout processed through secured payment providers, Pay Pal or Google Checkout. Once you have submitted your order we are unable to amend the address. Please ensure you enter your address carefully.

                The product I ordered has arrived damaged or is the incorrect product, what should I do?

                Please email TheAntiqueTrade@gmail.com to our Customer Support if the product you have received is damaged or incorrect.

                The product I ordered has not arrived, what should I do?

                We can promise a quick dispatch of your purchase, however, delivery time can vary depending on your country and can take up to two weeks to arrive (especially when buyer is located overseas or in remote locations). We do use one of fastest shipping methods available, however, once your purchase is posted to Royal Mail we have no control over Royal Mail or your local postal system processing and delivery time.

                Please email TheAntiqueTrade@gmail.com to our Customer Support if product you ordered has not arrived.

                What about my country customs charges or import taxes?

                Some countries charge their citizens for receiving or importing from overseas. Your countries import duties, your countries import taxes or your countries customs charges (if applicable in your country) are not included in the item price or shipping charges. These charges are your responsibility.

                I live in Manchester, can I pickup my order in person from your store?

                Unfortunately not. The current address is only our company office. All stock is stored in our warehouse at a different location and we unable to assist customers to pick up orders in person. Your order will be dispatched to you in the same way as any other order.

                Do I required to create the account with you in order to make purchase?

                You are not required to sign in or create the account with us in order to make the purchase.

                How I contact customer service?

                Please contact us at TheAntiqueTrade1@gmail.com

                Can I contact you by phone?

                We prefer all communication to be by email, however, you can contact customer service by phone at (44) (0)843 289 2446. Plese be advised, we are located in United Kingdom and your local phone service provider may charge for international or local phone calls. Due to time difference, customer service representatives may not be available to answer your call and you may be asked to leave a short message or call at a later time.

                I see plenty of high quality pictures in your item description, are these pictures taken of the actual product or do you use a picture library?

                We do not use picture libraries or stock pictures. All pictures represent the actual products and are taken from actual products on sale.

                Some item descriptions have microscope scans, what they are?

                Microscope scans are made using a high quality digital Microscope and represents only 10 square millimeters or approx. 1/2 inch on each side with x 26 magnification. Microscope scans are in place for normally invisible detailed examination.

                In the item description, measurements are in centimeters and kilos, how do I figure that out in inches and pounds?

                To know measurements in Inches use the following formula:  Measurement in centimeters  x  0.39 = Measurement in Inches

                To know weigh in Pounds use the following formula:  Weight in kilos  x 2.2 = Weight in Pounds

                Is it safe to shop on TheAntiqueTrade.co.uk?

                We take your online security very seriously. When you place your order, secure server software encrypts all information you input before it is sent to us.
                Full details of how we protect the information you provide us are given below:
                As an additional security measure all your payments processed through secured payment providers, Pay Pal or Google Checkout only. We do not receive or store any of this on our database or share with third parties any part of your credit card details.
                We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
                For security reasons, we strongly recommend that you do not send credit card numbers by any email to us and for checkout and payment use the Pay Pal or Google Checkout facility provided on this website.

                How will you use the information I send you?

                We use the information you provide us in the following ways:
                To process and dispatch your order to the name and address provided. To administer your account (if you created an account with us) and to update your order processing details.
                And (if you have subscribed to our newsletter) to inform you by email of products, services, promotions and special offers from us.

                Do you disclose information to third parties?

                We will not pass on any of your details to third parties. Third parties will not contact you for marketing or research purposes by mail, email or phone without your prior approval.

                Can I receive product updates, promotions and special offers from you?

                If you wish to receive email updates about our products, services, promotions and special offers from us, please subscribe to our email newsletter below.

                Enter your email details
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